Return Policy

Last Updated: August 30, 2026

We want our customers to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return according to this policy.

1. Return Eligibility

A product may be eligible for return when:

• The wrong product was delivered.
• The product is damaged or defective upon delivery.
• The product does not match the ordered product.
• The product meets our applicable return requirements.

2. Return Request Period

Customers should contact us as soon as possible after receiving an order if they wish to request a return. Return requests submitted after the applicable return period may not be accepted.

3. Product Condition

Returned products should generally be unused and in their original condition, packaging, labels, accessories, and documentation where applicable.

4. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions.

5. Damaged Products

If you receive a damaged product, please contact our customer support team promptly and provide relevant details and, where requested, photographs or other evidence of the damage.

6. Wrong Product

If you receive a product different from what you ordered, please contact us so that we can review the order and arrange an appropriate solution.

7. Return Process

To request a return, contact our customer support team with your order number, product details, reason for return, and any supporting information requested by us.

8. Return Approval

All return requests are subject to review and approval. We reserve the right to reject a return request when the product does not satisfy the applicable return conditions.

9. Refunds

If a refund is approved, the refund amount and payment method will depend on the circumstances of the return and the applicable payment and refund process.

10. Exchange

Where applicable, an eligible product may be exchanged for another product depending on product availability and our return conditions.

11. Return Delivery Cost

Responsibility for return delivery costs may depend on the reason for the return. For example, where the wrong or a defective product was delivered, we may handle the return delivery according to the circumstances.

12. Order Cancellation

If you want to cancel an order, please contact us as soon as possible. Cancellation may not be possible after an order has been processed or shipped.

13. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be published on this page with an updated effective date.

14. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact information provided on our website.